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TSG Round Robin

Joined Oct 16, 2021

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Last activity Jan 27, 2022

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TSG Round Robin created a post,

Post Feedback - Ticketing system (Support)

I have the Enterprise edition Zendesk, and do not have the ability to:

Automate or auto-populate certain “Ticket Fields” to either appear or make existing fields mandatory.
I am aware I can make it select other categories, but need the Support person to follow some steps – if we can not make that possible, can we at least populate a Macro to appear when these categories are selected (I am aware our support doesn’t just search the bottom and type the Macro).

For Ex:
If they select SmartSheet – they are required to fill out the Team Viewer ID field.
It will be better to make it appear when they select the desired category.

 

Thank You

Posted Jan 27, 2022 · TSG Round Robin

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TSG Round Robin commented,

CommentTriggers and automations

Hello,

I do not seem to have the Subject option, even though we have an enterprise account. 

Any feedback will be helpful. 


Thanks 

View comment · Posted Oct 04, 2021 · TSG Round Robin

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