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Eric
Joined Apr 26, 2024
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Last activity Aug 16, 2024
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Latest activity by Eric
Eric commented,
With how frequent false positives are, I'd be surprised if the introduction of ‘Overages’ doesn't severely hurt your business, Zendesk. It's insane that you'd rollout these changes in this state, without the ability to report false positives. It renders a conversation bot virtually useless after a few customers leave the chat early unresolved, but using up your automations..
View comment · Posted Aug 16, 2024 · Eric
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Eric created a post,
Request to allow us to update the Answer Bot chat badge photo from the standard ZD chat bubble icon
Edited Apr 26, 2024 · Eric
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Eric commented,
Really wish we could edit the actual widget icon too, unless I'm just missing that option. Would like to replace the generic ZD speech bubble icon
View comment · Posted Apr 26, 2024 · Eric
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