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Justin Clute's Avatar

Justin Clute

Joined Sep 05, 2023

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Last activity Sep 05, 2023

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Latest activity by Justin Clute

Justin Clute commented,

CommentManaging your email

Hello,

We have a large number of customers that will contact us by sending in 20+ emails with emails that will be mostly the same except for identifying information like customer names and serial numbers. Otherwise most of these emails are word for word the same. They'll be able to get about 20 emails through before it starts dumping the remaining tickets into our suspended queue.

Adding to the allowlist does fix the issue but it would be great if there was a way to allow exceptions to the spam policy similar to the sorting methods that Zendesk uses for Triggers. While we have a reactive solution, it would be nice to have a more proactive one.

View comment · Posted Sep 05, 2023 · Justin Clute

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