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Orville Herndon

Joined Oct 16, 2021

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Last activity Aug 31, 2022

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Latest activity by Orville Herndon

Orville Herndon commented,

Community comment Feedback - Reporting and analytics (Explore)

2nd this request as we've also hit this limitation with time filtering. 

View comment · Posted Aug 31, 2022 · Orville Herndon

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Orville Herndon commented,

CommentZendesk messaging

post-CJ's comment now the screenshot included has been 'shooped to include messaging but looks like an obvious edit. Gave me a good chuckle. 

But in seriousness, any plans to produce a messaging data set for explore? We're most interested in an average handle time for messaging. (Which is weird to say of ever-green chat but we still need to evaluate the humans fielding those interactions)

View comment · Posted Apr 21, 2022 · Orville Herndon

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Orville Herndon commented,

Community comment Feedback - Reporting and analytics (Explore)

About a week before the extension from Insights to Explore runs out, any word on when this dataset will be available? 

View comment · Posted May 25, 2021 · Orville Herndon

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