Tim V

We would also like to see this feature come to Zendesk. Not only for PDFs but for any text-based documents, such as plain text, rich text, JSON, script files etc.

Each file type has its own program it will open with, which in the case of scripts are IDEs that take a while to open. Previewing these files and optionally downloading them (like is already possible with image attachments) would help streamline our work on Zendesk.