Hope Saldana
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Total activity58
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Last activity
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Member since
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Activity overview
Latest activity by Hope Saldana-
Hope Saldana commented,
We could use this too! Our customers would like the ticket ID included.
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Hope Saldana commented,
Jeremy, I believe statuses by groups is on the roadmap. Can't wait! We have the same issue.
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Hope Saldana commented,
Hey Bruno! Zendesk just added this feature! The wait is over :)
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Hope Saldana commented,
WHOOHOO!! Thank you, Zendesk!! SO SO helpful.
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Hope Saldana commented,
Yes, this gets me close! I have used this formula to show how many times our Support group moves a ticket to our Development group. However, I need to see how many times they have moved a ticket to...
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Hope Saldana commented,
Hello! This answered my question as well. However, I need the other value to be returned. Is there a way to display the original update group? The "Updater's Group" or "Updater Group" would be extr...
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Hope Saldana commented,
Hello! I have really enjoyed some of the new features with the new builder. The access limiting by viewer and the fast response times are great. I do agree with Harper's comment - especially point...
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Hope Saldana commented,
When added a ticket on behalf of a customer who is part of multiple orgs, how do a select the correct org? It looks like it just uses the default org. Is the only way to do this to change the defau...
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Hope Saldana commented,
+1 from me! We would definitely use this feature.
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Hope Saldana commented,
Would it be possible to add sorting by tags? We want to look at the back log for our Support team, however, we need to exclude the ticket that are "In Development" AKA have a Jira attached. We tag ...