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Nora

Joined Aug 12, 2022

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Last activity Feb 07, 2025

The instance I am submitting for is Disney Support

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ACTIVITY OVERVIEW

Latest activity by Nora

Nora created a post,

Post Feedback - Admin Center

I am able to see a white Zendesk logo on the support.zendesk.com sites/community but when I look at my internal admin center, it is black and very hard to read on dark mode. Could we pass along the white favicon to the admin centers please?

Posted Jan 02, 2025 · Nora

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Nora created a post,

PostQ&A - Quality Assurance

Is is possible to remove the NA option on the scorecard through an admin function?

Posted Dec 13, 2024 · Nora

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Nora created a post,

Post Q&A - Users, groups, and organizations

Is there a way to determine who made notes on a user using the audit log? I have tried searching by actor but nothing comes up which is  odd as there were tickets in from that user.

Posted Oct 31, 2024 · Nora

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Nora commented,

Community comment Feedback - Admin Center

We were using a target to achieve this however that is not recommended and now targets are going away. We can add tags, change fields, but we can't add a n internal note to a target??

View comment · Posted Oct 24, 2024 · Nora

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Nora commented,

Community comment Discussion - Tips and best practices from the community

How do we do this without targets since they are going away?

View comment · Posted Oct 24, 2024 · Nora

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Nora commented,

CommentZendesk messaging

Is there a way to have the auto replies also appear in the ticket as an internal note?

View comment · Posted Oct 24, 2024 · Nora

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Nora commented,

CommentMeasuring success

Would be great if this was sent inside the last email once solved, rather than a seperate email (anti-spam)

View comment · Posted Oct 04, 2024 · Nora

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Nora commented,

CommentTicket basics

Hi!

 

Is there a one/two sheet cheat sheet for these to reference?

View comment · Posted Oct 02, 2024 · Nora

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Nora created a post,

Post Feedback - Ticketing system (Support)

It was requested by our team that the User Info and the Knowledge be merged so they are together like they used to be. If the agent is  on the KB from the last ticket - they have to flip to the User Info, which doesn't always work as it should,

Posted Sep 10, 2024 · Nora

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Nora created a post,

Post Q&A - Tickets and email

When tickets come in from another country (ie. EN-GB) this defaults the search in the KB (book on the right side of the screen) to EN-GB and agents are not able to locate the article they need.

Since none of our articles are in EN-GB, would it be possible to remove this reference so they are always in the default language of the KB (EN-US)?

 

Posted Sep 04, 2024 · Nora

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