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Nora
Joined Aug 12, 2022
·
Last activity Feb 07, 2025
The instance I am submitting for is Disney Support
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Latest activity by Nora
Nora created a post,
I am able to see a white Zendesk logo on the support.zendesk.com sites/community but when I look at my internal admin center, it is black and very hard to read on dark mode. Could we pass along the white favicon to the admin centers please?
Posted Jan 02, 2025 · Nora
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Nora created a post,
Is is possible to remove the NA option on the scorecard through an admin function?
Posted Dec 13, 2024 · Nora
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Nora created a post,
Is there a way to determine who made notes on a user using the audit log? I have tried searching by actor but nothing comes up which is odd as there were tickets in from that user.
Posted Oct 31, 2024 · Nora
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Nora commented,
We were using a target to achieve this however that is not recommended and now targets are going away. We can add tags, change fields, but we can't add a n internal note to a target??
View comment · Posted Oct 24, 2024 · Nora
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Nora commented,
How do we do this without targets since they are going away?
View comment · Posted Oct 24, 2024 · Nora
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Nora commented,
Is there a way to have the auto replies also appear in the ticket as an internal note?
View comment · Posted Oct 24, 2024 · Nora
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Nora commented,
Would be great if this was sent inside the last email once solved, rather than a seperate email (anti-spam)
View comment · Posted Oct 04, 2024 · Nora
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Nora commented,
Hi!
Is there a one/two sheet cheat sheet for these to reference?
View comment · Posted Oct 02, 2024 · Nora
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Nora created a post,
It was requested by our team that the User Info and the Knowledge be merged so they are together like they used to be. If the agent is on the KB from the last ticket - they have to flip to the User Info, which doesn't always work as it should,
Posted Sep 10, 2024 · Nora
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Nora created a post,
When tickets come in from another country (ie. EN-GB) this defaults the search in the KB (book on the right side of the screen) to EN-GB and agents are not able to locate the article they need.
Since none of our articles are in EN-GB, would it be possible to remove this reference so they are always in the default language of the KB (EN-US)?
![](/hc/user_images/01J6YP2Z374WG6YWSZRWWJ2JCS.png)
Posted Sep 04, 2024 · Nora
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