Nora
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Total activity100
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Last activity
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Member since
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Following1 user
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Followed by0 users
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Votes16
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Activity overview
Latest activity by Nora-
Nora created a post,
Locating Placeholders in Triggers, Automations & Macros
We want to prevent relay spam and update our macros, triggers and automations by removing the placeholders that would attribute to this. Is there a way to see where these placeholders are without r...
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Nora commented,
Yes please!
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Nora created a post,
Chat View All
Now that we have migrated to Agent Workspace - we can see all the Disabled departments and they are cluttering the view. We use this View to see who is online for what brands - it would be ideal t...
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Nora commented,
Is it possible to have 'major' brands and 'minor' brands so that the tickets for the major brands are assigned first and then minor brands are assigned once the major brand queues are empty?
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Nora commented,
They are tickets coming in from guests /spam- looking for a solution within Zendesk as we don't tend to adapt integrations (legal).
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Nora created a post,
Is there a way to Automatically Redact Attachments (Spam Tickets)
We are looking for a way to redact attachments from our Spam tickets or determine end users that are inappropriate and always have their attachments redacted - Not able to find anything referring ...
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Nora created a post,
Bulk Update Don't Chane Assignee
I am bulk updating fields on tickets (not the group) - is there a way to not update the assignee to myself? I have the field Assignee on the bulk update to No Change but it changes to myself every ...
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Nora created a post,
Help Center in Macro
Hello, Is there a way to add the help center in a macro? I see our Help Brand ID as a dropdown but it only has our default Help center ID and no ability to add more. TIA
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Nora commented,
YES! Thank you for that link, much appreciated
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Nora created a post,
Locating Assignee Changes
AnsweredHello, We are trying to create a report that shows when an agent puts the ticket back in the queue or the ticket gets reassigned back in the queue after 3 hours (automation).I am using the Explore ...