Nora
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Recent activity by Nora-
Can you adjust/see what tags get automatically added so you can base other triggers on that tag being there?
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I would like to create a macro with requested fields in bold but the response in regular text. Have done this before but forget how. Already tried unbolding the space after the bolded - doesn't sti...
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I am using Enterprise but don't see the option to preview - am I missing something?
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Is it possible to use a trigger to add tags to exiting tickets? For example, if we have tickets with the word Sun in the comments, could the trigger add the tag 'Sun' to those tickets if they are n...
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Few things... 1. You can't add these via macro- you have to add them after the macro is applied 2. When you click CC or BCC, it auto adds the recipients from the TO section to the CC or BCC section...
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I am surprised there isn't even an option to filter for a certain time period in Explore using the macro ID's?
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If two instances (tabs) of Zendesk are open in one browser and one refreshes after 30 mins of inactivity, should the agent's call be disconnected as a result?
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We recently deleted 1/2 our brands so pulling them out of the report is going to be very time consuming, however with them in the Explore reports its very cumbersome, it defeats part of the reason ...
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It would be nice to have the option to unlink articles because once an article is linked - it appears in reporting even if it was linked in error.
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Would be very beneficial to our team as well!