Nora

1. Community
2. Zendesk Suite Q&A

Trying to create a contextual workspace so that certain macros appear when the agent takes a call or chat. It works for me when I test, but when I assume in or have an agent test, it only shows the...

• Nora
• Created November 28, 2022 16:46
• 2 followers
• 1 comment
• 0 votes

1. Community
2. Zendesk Suite Q&A

Hi, When I am going to duplicate an automation into a trigger, it doesn't offer me the option in the Trigger to choose the requestor language as 'Meet Any of the Conditions' like it does in automat...

• Nora
• Created September 06, 2022 15:12
• 2 followers
• 1 comment
• 0 votes

1. Community
2. Zendesk Suite Q&A

Out Team Managers would like the ability to have a webhook sent to Slack to alert them when there is a missed/declined call or chat- is this possible without a plug-in?

• Nora
• Created August 25, 2022 17:32
• 5 followers
• 5 comments
• 1 vote

1. Community
2. Zendesk Suite Q&A

Placeholders are not reflecting the current time of our Admin center (PST) or the agent and since we are not using UTC - the incorrect date shows up. Is there a better placeholder we can be using? ...

• Nora
• Created August 19, 2022 18:40
• 2 followers
• 2 comments
• 0 votes

1. Community
2. Zendesk Suite Q&A

Is it possible to turn off the auto population of this field that populates with previously used contacts/emails? 

• Nora
• Created August 12, 2022 17:54
• 1 follower
• 0 comments
• 0 votes