Dean Kongslie
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Total activity32
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Last activity
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Activity overview
Latest activity by Dean Kongslie-
Dean Kongslie commented,
Riah Lao I am not positive as I haven't had to do this in Liquid yet, but in SQL for example you would add a 2nd quote. So your if statement would look like this: {% if ticket.brand.name == 'XYZ''...
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Dean Kongslie commented,
William Grote As part of your trigger actions you need to include "Notify Active Webhook". Then select the webhook you want to use (more on this later) and paste the JSON that will be sent through ...
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Dean Kongslie commented,
Brandon Tidd excellent feedback so far. My question relates to schedules so I can use business hours in my automations. Let's say I have 2+ schedules for my company, how do I know which schedule is...
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Dean Kongslie commented,
Sebastiaan (Sparkly ⭐) I figured it out. Since this JSON is getting fired from a ZD trigger I cannot know at the time of making the trigger if the data will be null or not. I was running into a pro...
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Dean Kongslie created a post,
Passing Null Custom Field Data to New Ticket via POST
I have a trigger set up that his this endpoint: POST /api/v2/tickets Part of the JSON that I pass through the webhook is custom field data and I run into an error "Failed: 422 Unprocessable Entit...
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Dean Kongslie created a post,
Trigger Endpoint Workaround for Adding CCs to Ticket
Hello, I have a workflow set up where a user will create a new ticket, set a handful of fields and submit a ticket which triggers an endpoint to update the ticket and send a public message to the r...
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Dean Kongslie commented,
Thank you this is very helpful.
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Dean Kongslie created a post,
Macro to Create Ticket and Post new Comment - Comment Author
I have a small workflow set up that allows a user to use a macro which creates a new ticket and sends a message to the requester on the new ticket using webhooks in triggers. The problem I am runni...
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Dean Kongslie commented,
Austin Killey thank you very much. I had tried something similar, but I didn't realize I needed to do contains 1 or 0 since the JSON reads true or false. I appreciate your help.
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Dean Kongslie commented,
Austin Killey I was actually able to figure this one out a moment ago. I realized that it was because I had page breaks to make for clean code. I needed to have the entire subject code on a single ...