Dean Kongslie
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Recent activity by Dean Kongslie-
Riah Lao I am not positive as I haven't had to do this in Liquid yet, but in SQL for example you would add a 2nd quote. So your if statement would look like this: {% if ticket.brand.name == 'XYZ''...
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Austin Killey I was actually able to figure this one out a moment ago. I realized that it was because I had page breaks to make for clean code. I needed to have the entire subject code on a single ...
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William Grote As part of your trigger actions you need to include "Notify Active Webhook". Then select the webhook you want to use (more on this later) and paste the JSON that will be sent through ...
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Brandon Tidd excellent feedback so far. My question relates to schedules so I can use business hours in my automations. Let's say I have 2+ schedules for my company, how do I know which schedule is...
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Sebastiaan (Sparkly ⭐) I figured it out. Since this JSON is getting fired from a ZD trigger I cannot know at the time of making the trigger if the data will be null or not. I was running into a pro...
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Thank you this is very helpful.
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Austin Killey thank you very much. I had tried something similar, but I didn't realize I needed to do contains 1 or 0 since the JSON reads true or false. I appreciate your help.
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I have a question. I am using a webhook to set the subject of a ticket depending on various data in the form's fields. The subject does get updated using this trigger, but I want the subject to upd...
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Hey Team! We have a trigger that we are using to set the subject of a ticket. I have 3 custom fields that we evaluate and depending on null / not null values in each field we have a slightly differ...
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We need this feature! We are running into situations where salespeople may be CCd on a ticket response, but the agent accidentally types in the wrong email address. Then the client continues with t...