Andy F.
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Total activity66
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Last activity
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Member since
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Following0 users
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Votes49
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Activity overview
Latest activity by Andy F.-
Andy F. created a post,
Feature Request - Native A/B Testing
Hey Zendesk team, it doesn't look like there's an easy way to do A/B testing with tickets in production right now through Zendesk's native tooling. Currently, it looks like the only way to accompli...
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Andy F. commented,
Hey Zendesk, just a heads up that this request has been open for over three years now, causing us to lose confidence that Zendesk will actually make enhancements based on user feedback. Is this typ...
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Andy F. commented,
+1 to all the above comments. This is now six years since the original request was filed, and all we want is the ability to change this to operate as per other tickets. In the old Facebook Private ...
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Andy F. commented,
+1
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Andy F. commented,
Adding my voice to the choir on this one, a back button that could be implemented in flow builder would be extremely helpful. Agree with Will and Masako.
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Andy F. created a post,
Feature Request - Allow Redaction of CSAT Comments
We know that we have the ability to redact certain portions of text sent by either an agent or an end user, but we have no method of redacting information shared in a CSAT comment. We've had a few ...
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Andy F. commented,
Is there a way to add a disclaimer or note like this to the form that doesn't involve editing the theme template? We just switched from an old and outdated custom theme to Copenhagen in order to re...
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Andy F. commented,
Another +1 on this. My use case is I have a few separate email addresses we receive tickets at for different categories of issues (general vs. privacy as an example). For the general queue, I don't...
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Andy F. commented,
+1 Please give us Facebook Group integration! :-D