Sebastiaan (Sparkly ⭐)

1. Zendesk updates
2. Announcements
3. Announcing the macro suggestions EAP

Hey Joel HellmanGreat feedback as always!Would you like to review our Zendesk App Macro Suite? We've developed the app with both the admin, as agent needs in mind. I think it will cover most (if no...

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• Sebastiaan (Sparkly ⭐)
• Created January 17, 2023 19:59
• 1 vote

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Error-ZAFClient is not defined appears while unit test execution.

If you're using webpack, you'll have to add it as external:https://webpack.js.org/configuration/externals/

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• Sebastiaan (Sparkly ⭐)
• Edited September 15, 2022 08:27
• 0 votes

1. Community
2. Zendesk APIs
3. Not able to use secure setting

Hey Gautam Nath,What I mean is that you can't see the secure setting on the outgoing request in your browser. As this is the request from the browser to the Zendesk proxy. The Zendesk proxy will th...

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• Sebastiaan (Sparkly ⭐)
• Created August 18, 2022 09:50
• 0 votes

1. Community
2. Zendesk APIs
3. Requests API using Incremental Export

Hey Pete, What are you trying to retrieve? Because there's no incremental export on requests, but there are a couple of incremental export on tickets:https://developer.zendesk.com/api-reference/tic...

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• Sebastiaan (Sparkly ⭐)
• Created August 18, 2022 07:10
• 0 votes

1. Community
2. Zendesk APIs
3. Marco in Ticket Event API

Hey Boonyasak Siripakornchai,Seems you are right, I can't find it the the incremental ticket events. Seems you'll have to retrieve the ticket's audits (no incremental or bulk endpoints that I could...

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• Sebastiaan (Sparkly ⭐)
• Created August 18, 2022 07:07
• 0 votes

1. Community
2. Zendesk APIs
3. Not able to use secure setting

Hey Ravi,As it's a secure setting you won't see the replacement in your browser for the outgoing request. As that would make the setting insecure. It's the proxy that's replacing it. So do you have...

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• Sebastiaan (Sparkly ⭐)
• Created August 18, 2022 06:55
• 1 vote

1. Community
2. Zendesk APIs
3. CORS error when using ZAF client to request attachment in Support App

Seems like you are asking the same questions I did, and that you are looking for the same workarounds. I also explored the OAuth path, but didn't get it to work with just the (client side) ZAF app....

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• Sebastiaan (Sparkly ⭐)
• Created August 18, 2022 06:48
• 0 votes

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Secure Setting Max Char limit

Hey Andrew, I have not run into this for secure settings specifically, but I have for hidden settings.In that case it was a stringified JSON payload that we (conditionally) split in half and divide...

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• Sebastiaan (Sparkly ⭐)
• Created August 16, 2022 18:56
• 0 votes

1. Community
2. Zendesk APIs
3. Not able to use secure setting

Hey Ravi, Does this request go through the Zendesk Proxy, with client.request() from the Zendesk Apps Framework? Because only the proxy is able to replace the secure settings. Anyway, also try to d...

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• Sebastiaan (Sparkly ⭐)
• Created August 16, 2022 18:49
• 1 vote

1. Community
2. Zendesk APIs
3. Time based increment article import

Hey Bruce, I have no experience with this endpoint, but when I look at the documentation it seems to be locked at 1000:https://developer.zendesk.com/documentation/help_center/help-center-api/using-...

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• Sebastiaan (Sparkly ⭐)
• Created August 16, 2022 18:44
• 1 vote