Daniel

Customer Service professional since 1999, ex government worker. Part time musician

Total activity

12
Last activity

January 25, 2023 10:00
Member since

August 17, 2022 09:07
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0 users
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Votes

3
Subscriptions

5

Activity overview

Latest activity by Daniel

Daniel commented, January 25, 2023 10:00
Colleen Hall can you provide an example of a report that shows custom statuses? the link you sent hasn't helped me unfortunately
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- Daniel
- Created January 25, 2023 10:00
- 0 votes
Daniel created a post, September 13, 2022 14:05
Notify customers when an agent is free to take a call
Answered
1. Community
2. Feedback - Voice (Talk)
It would be really helpful for us to have a widget that we can put on our company website that notifies users when a support agent is available to chat or take a call
- Daniel
- Created September 13, 2022 14:05
- 2 followers
- 1 comment
- 0 votes
Daniel commented, August 18, 2022 13:53
Just to update this, I've noticed we have a trigger to request CSAT when a Messaging chat is set to solved (I don't remember setting this up myself so must be out of the box?). The only real differ...
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- Daniel
- Created August 18, 2022 13:53
- 0 votes
Daniel commented, August 17, 2022 09:07
This is an issue for me now that I've taken on Messaging. Is the only way to get CSAT score through the ticket associated with the chat?
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- Daniel
- Created August 17, 2022 09:07
- 0 votes

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