Daniel
Customer Service professional since 1999, ex government worker. Part time musician
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Recent activity by Daniel-
Colleen Hall can you provide an example of a report that shows custom statuses? the link you sent hasn't helped me unfortunately
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Just to update this, I've noticed we have a trigger to request CSAT when a Messaging chat is set to solved (I don't remember setting this up myself so must be out of the box?). The only real differ...
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This is an issue for me now that I've taken on Messaging. Is the only way to get CSAT score through the ticket associated with the chat?