Recent searches
No recent searches

Tia Palauni
Joined Aug 18, 2022
·
Last activity May 10, 2023
Following
0
Followers
0
Total activity
7
Vote
1
Subscriptions
4
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Tia Palauni
Tia Palauni commented,
CommentBuilding reports
Are there plans to have messaging reporting/metrics include things such as refusals? Meaning, when an agent is first assigned a message, but doesn't accept it in the allotted time and the message is therefore re-routed to another agent. This would be extremely helpful to have as refusals is a large part of KPIs.
View comment · Posted May 10, 2023 · Tia Palauni
0
Followers
2
Votes
0
Comments
Tia Palauni commented,
Community comment Q&A - Tickets and email
We also have agents reporting the same thing.
View comment · Posted Aug 18, 2022 · Tia Palauni
0
Followers
0
Votes
0
Comments