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Tia Palauni's Avatar

Tia Palauni

Joined Aug 18, 2022

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Last activity May 10, 2023

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Latest activity by Tia Palauni

Tia Palauni commented,

CommentBuilding reports

Are there plans to have messaging reporting/metrics include things such as refusals? Meaning, when an agent is first assigned a message, but doesn't accept it in the allotted time and the message is therefore re-routed to another agent. This would be extremely helpful to have as refusals is a large part of KPIs.

View comment · Posted May 10, 2023 · Tia Palauni

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Tia Palauni commented,

Community comment Q&A - Tickets and email

We also have agents reporting the same thing. 

View comment · Posted Aug 18, 2022 · Tia Palauni

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