Mikko Eriksson

Hey,

We have an external company handling the overflow of chat tickets and they should make a report in Explore where you can see the amount of their tickets.
 

However, the problem here is that explore gives a different result than the manually calculated amount of the company in question. So they calculated the exact amount in the tickets for the two days, but I can't get it to match in any way and the reason is probably that they have transferred the ticket back to us.
 

Would it be possible to get a function in Explore where it is enough if you have handled a ticket at some point?