Frank Ledwidge
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Last activity
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Activity overview
Latest activity by Frank Ledwidge-
Frank Ledwidge commented,
Quick question, hoping somebody might know more. We are currently receiving a number of malicious links by means of a HTM or HTML filetype attachments. Is it possible to instruct Zendesk to automat...
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Frank Ledwidge commented,
Hi all, Apologies if this has been asked/answered already. I am looking to implement side conversations with our team. I have just created a trigger to notify the assignee by email when a side conv...
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Frank Ledwidge commented,
Hi guys, We are starting to provide some of our non-support colleagues with Light Agent access. These agents may be in a group of their own. I would like them to be able to view ALL tickets. What w...