Laura Inostroza
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Total activity27
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Last activity
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Activity overview
Latest activity by Laura Inostroza-
Laura Inostroza created a post,
Ability to set automation for "A number of business days from now"
In automation or trigger I would like to be able to set a certain field to a number of BUSINESS days from now
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Laura Inostroza commented,
Hey both! I've achieved this with conditional formatting on the ticket Form.So for example, if you wanted the three fields in your screenshot to show up when you click "Add New User", you simply ad...
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Laura Inostroza commented,
Considering Zendesk is not the most accessible for visually impaired users, I also feel like this feature would be an accessibility win!
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Laura Inostroza commented,
Thanks Dave for all these suggestions, I've made some edits!We are using Satisfaction reasons already but I think the problem is that most of our clients are seeing the rating prompt in their email...
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Laura Inostroza commented,
Has anyone had experience writing an Automation for sending out a follow up email to all users who rated their experience negatively but didn't leave any comment explaining why? My current CSAT sur...
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Laura Inostroza commented,
Hey James Cass! yes, it had to do with the fact that i was using "set tags" as an action with some of my triggers. Set tags basically removes all other tags except for the one you state, so you nee...
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Laura Inostroza commented,
This article is out of date as this is no longer under the Admin section.It's under the Gear > Customers > Settings
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Laura Inostroza created a post,
Data on Widget Usage
I'm trying to get a sense how many people are using a web-widget integration of our Ticket forms rather than going to our instance website and using the forms there. I can't seem to fin a breakdown...
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Laura Inostroza created a post,
Ticket Form Fields not saving
Every time I submit a ticket the form fields are getting reset even though I filled them out before. Is there a setting I might have done to make this happen?
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Laura Inostroza created a post,
Set Trigger based on Organization Notes
I would like to create a trigger that posts an Internal Note of the content in the Organization Notes for every ticket from that Organization - would that be possible?