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Laura Inostroza

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Activity overview

Latest activity by Laura Inostroza
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    Laura Inostroza commented,

    Considering Zendesk is not the most accessible for visually impaired users, I also feel like this feature would be an accessibility win!

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    Laura Inostroza commented,

    Thanks Dave for all these suggestions, I've made some edits!We are using Satisfaction reasons already but I think the problem is that most of our clients are seeing the rating prompt in their email...

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    Laura Inostroza commented,

    Has anyone had experience writing an Automation for sending out a follow up email to all users who rated their experience negatively but didn't leave any comment explaining why? My current CSAT sur...

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    Laura Inostroza commented,

    Hey James Cass! yes, it had to do with the fact that i was using "set tags" as an action with some of my triggers. Set tags basically removes all other tags except for the one you state, so you nee...

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    Laura Inostroza commented,

    This article is out of date as this is no longer under the Admin section.It's under the Gear > Customers > Settings

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    Laura Inostroza created a post,

    Data on Widget Usage

    I'm trying to get a sense how many people are using a web-widget integration of our Ticket forms rather than going to our instance website and using the forms there. I can't seem to fin a breakdown...

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    Laura Inostroza created a post,

    Ticket Form Fields not saving

    Every time I submit a ticket the form fields are getting reset even though I filled them out before. Is there a setting I might have done to make this happen?

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    Laura Inostroza created a post,

    Set Trigger based on Organization Notes

    I would like to create a trigger that posts an Internal Note of the content in the Organization Notes for every ticket from that Organization - would that be possible?  

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    Laura Inostroza created a post,

    Export all end users

    How would I export a list of all end users in my instance? I don't seem to have access to create a list even though I'm an Admin. I would like to just export all end users names, emails and organiz...