Laura Inostroza
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Recent activity by Laura Inostroza-
More customization for Group SLAs
PlannedTier 1 in our support team handles different types of request types and I'd like to set different OLA policies for that Group dependent on more conditions than just which group it is a part of. For...
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Ability to set automation for "A number of business days from now"
In automation or trigger I would like to be able to set a certain field to a number of BUSINESS days from now
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Data on Widget Usage
AnsweredI'm trying to get a sense how many people are using a web-widget integration of our Ticket forms rather than going to our instance website and using the forms there. I can't seem to fin a breakdown...
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Ticket Form Fields not saving
AnsweredEvery time I submit a ticket the form fields are getting reset even though I filled them out before. Is there a setting I might have done to make this happen?
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Set Trigger based on Organization Notes
AnsweredI would like to create a trigger that posts an Internal Note of the content in the Organization Notes for every ticket from that Organization - would that be possible?
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Export all end users
AnsweredHow would I export a list of all end users in my instance? I don't seem to have access to create a list even though I'm an Admin. I would like to just export all end users names, emails and organiz...