Laura Kopp

1. Objects and rules
2. ...
3. Triggers and automations
4. What is the difference between calendar hours and business hours conditions?

Do business hours omit holidays?  So if I define my schedule as Monday-Friday 9-5 and Monday 5/28/23 as a holiday in my schedule, will the automation use 9 AM on 5/29/23 as the start of business ho...

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• Laura Kopp
• Edited May 24, 2023 15:49
• 0 votes

1. Agent guide
2. Zendesk Support app for mobile
3. Using notifications in the Zendesk Support mobile app

For Frequency, are the times in the mobile user's time zone?

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• Laura Kopp
• Created May 24, 2023 13:37
• 0 votes