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Jonathan Griffin

Joined Sep 21, 2023

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Last activity Apr 18, 2024

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ACTIVITY OVERVIEW

Latest activity by Jonathan Griffin

Jonathan Griffin commented,

Community comment Discussion - Tips and best practices from the community

Great write up!

Will this still allow a harassing customer to continue to submit live messages? 

I believe if I read this correct, it's placing a tag on the user. So if they do send in another message, the support agent can see it and put them back in the ban loop?

The customer would have suspended access from tickets but not messaging?

Am I interpreting this correct?

Sidenote: Shocked that having the ability to suspend a person through live messaging isn't already a feature within the rollout originally.

View comment · Posted Sep 29, 2023 · Jonathan Griffin

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Jonathan Griffin commented,

Community comment Feedback - Chat and Messaging (Chat)

Eagerly waiting this update. Surprised this wasn't on initial rollout. We are having a large issue dealing with harassing and vulgar customers that we can't get rid of in chat.

View comment · Posted Sep 21, 2023 · Jonathan Griffin

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