simon
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Last activity
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Activity overview
Latest activity by simon-
simon created a post,
"Rapid Resolve" tokens should be available via the API or a Placeholder
For teams that are automating public replies in some way, it would be useful to be able to placce "rapid resolve" links into content. To do this, the API for generating the "Rapid Resolve" token wo...
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simon created a post,
"Rapid Resolve" links should automatically be added to macros
Our team makes heavy use of macros that link to help centre / knowledge base content. Unfortunately, the "rapid resolve" tokens don't get injected into macro links, meaning the majority of our cont...
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simon commented,
This feature definitely has a lot of potential - updating the implementation to log a proper event (that we can trigger from or use in reporting) and ensuring Engineers / staff can't accidentally s...