Aashley Malsbury

1. Community
2. Feedback - Ticketing System (Support)
3. Enable Focus Mode in Omnichannel (Or fix the functionality outside omnichannel)

We are in the same position, we have trialed omnichannel for the past month but are not able to transition to it until focus mode is enabled. 

• View comment
• Aashley Malsbury
• Created August 18, 2023 18:04
• 1 vote

1. Bots and automation
2. Zendesk bot documentation
3. Understanding automated bot response behaviors

Dane, since this is an intended feature, I'd like to make it clear there is a significant use case for my request, particularly customers who are having trouble navigating answer bot in the chat wi...

• View comment
• Aashley Malsbury
• Created December 29, 2021 14:21
• 3 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Messaging: Allow agents to request satisfaction ratings

We just switched our account to messaging and the loss of this feature has been the number one complaint thus far. 

• View comment
• Aashley Malsbury
• Created December 14, 2021 14:38
• 0 votes

1. Bots and automation
2. Zendesk bot documentation
3. Understanding automated bot response behaviors

I'd like to edit the fallback flow to allow transfer directly to an agent if the customer indicates "no, I still need help". Is this possible?

• View comment
• Aashley Malsbury
• Created December 14, 2021 13:56
• 9 votes