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Marc
Joined Jul 11, 2022
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Last activity Feb 11, 2025
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Latest activity by Marc
Marc commented,
Hi Ifra,
Thank you for your response. I attempted to add the closing tags but unfortunately it did not resolve the issue. Upon added the missing the closing tags the hidden subject line appeared.
I tested a few things to isolate the issue and noticed that when using the variable bn with .text; I lose all formatting and the subject line only read "FORM Request".
$('#request_subject').val(rt.text + " - "+ cn.text + " - " + bn.text);
However, when using the variable cn twice (ref: below) the subject line read as expected "RT String - CN String - CN String"
$('#request_subject').val(rt.text + " - "+ cn.text + " - " + cn.text);
I'm wondering if since bn is not a drop-down menu selection but is instead a numerical value / regex field type, if that makes any difference.
Below is the reposted code including the beginning if statement.
if(location.href.indexOf("/hc/en-us/requests/new?ticket_form_id=360001541692") !=-1){
$('#request_subject').val("FORM Request");
var rt = document.querySelector('#new_request > div.form-field.string.required.request_custom_fields_5975694187661 > a');
var cn = document.querySelector('#new_request > div.form-field.string.required.request_custom_fields_360040294151 > a');
var bn = document.querySelector('#new_request > div.form-field.string.required.request_custom_fields_360017033972 > a');
var pt = rt.parentElement;
let reminder = document.createElement('reminder');
pt.appendChild(reminder);
let req = document.createElement('req');
$(".request_custom_fields_360040294151").change(function () {
var rt = document.querySelector('#new_request > div.form-field.string.required.request_custom_fields_5975694187661 > a');
var cn = document.querySelector('#new_request > div.form-field.string.required.request_custom_fields_360040294151 > a');
var bn = document.querySelector('#new_request > div.form-field.string.required.request_custom_fields_360017033972 > a');
$('#request_subject').val(rt.text + " - "+ cn.text + " - " + bn.text);
});
$(".request_custom_fields_5975694187661").change(function () {
var rt = document.querySelector('#new_request > div.form-field.string.required.request_custom_fields_5975694187661 > a');
var cn = document.querySelector('#new_request > div.form-field.string.required.request_custom_fields_360040294151 > a');
var bn = document.querySelector('#new_request > div.form-field.string.required.request_custom_fields_360017033972 > a');
$('#request_subject').val(rt.text + " - "+ cn.text + " - " + bn.text);
View comment · Posted May 25, 2023 · Marc
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Marc commented,
Hi Ifra Saqlain
I was hoping you could assist with the below js script. We're encountering a situation where the subject line was prefixing the subject line variables. Once we added bn it removes everything. Note - bn is regex while rt is a drop down and CN is text.
$('#request_subject').val("FORM Request");
var rt = document.querySelector('#new_request > div.form-field.string.required.request_custom_fields_5975694187661 > a');
var cn = document.querySelector('#new_request > div.form-field.string.required.request_custom_fields_360040294151 > a');
var bn = document.querySelector('#new_request > div.form-field.string.required.request_custom_fields_360017033972 > a');
var pt = rt.parentElement;
let reminder = document.createElement('reminder');
pt.appendChild(reminder);
let req = document.createElement('req');
$(".request_custom_fields_360040294151").change(function () {
var rt = document.querySelector('#new_request > div.form-field.string.required.request_custom_fields_5975694187661 > a');
var cn = document.querySelector('#new_request > div.form-field.string.required.request_custom_fields_360040294151 > a');
var bn = document.querySelector('#new_request > div.form-field.string.required.request_custom_fields_360017033972 > a');
$('#request_subject').val(rt.text + " - "+ cn.text + " - "+ bn.text);
});
$(".request_custom_fields_5975694187661").change(function () {
var rt = document.querySelector('#new_request > div.form-field.string.required.request_custom_fields_5975694187661 > a');
var cn = document.querySelector('#new_request > div.form-field.string.required.request_custom_fields_360040294151 > a');
var bn = document.querySelector('#new_request > div.form-field.string.required.request_custom_fields_360017033972 > a');
$('#request_subject').val(rt.text + " - "+ cn.text + " - "+ bn.text);
View comment · Posted May 19, 2023 · Marc
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