Abby Armada
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Activity overview
Latest activity by Abby Armada-
Abby Armada commented,
Hi Daniel! Does this take into account average wait time between replies?
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Abby Armada created a post,
Average response time total for certain tickets
We want to track total average response time (not just avg first reply time) for a subset of tickets (Plan type = custom field) How would we build this in Explore?
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Abby Armada commented,
Hi there, We have a Custom Field (Plan Type) that has 4 options, and I want to combine two of them ("Null" and "No Account"). How would I go about doing that? Thanks! Abby