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Abby Armada
Joined Oct 21, 2021
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Last activity Nov 16, 2023
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Latest activity by Abby Armada
Abby Armada commented,
Hi Jakub Konik - is it possible to see what tickets have used AI? We've opened up the pilot on our Zendesk instance, but it would be great to see what tickets have used the Tone change, etc, to correlate with any change in CSAT. Thanks!
View comment · Posted Nov 16, 2023 · Abby Armada
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Abby Armada commented,
Hi there,
I love this feature, but would love an expanded attribute list. In "Support - Updates history", I'd love to see "Updater name" since many of our tickets are re-assigned and we count tickets via agent update. This would 100% solve all of our data sharing problems. Thanks!
View comment · Posted Feb 01, 2023 · Abby Armada
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Abby Armada commented,
Hi Daniel!
Does this take into account average wait time between replies?
View comment · Posted Oct 29, 2021 · Abby Armada
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Abby Armada created a post,
We want to track total average response time (not just avg first reply time) for a subset of tickets (Plan type = custom field) How would we build this in Explore?
Posted Oct 21, 2021 · Abby Armada
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Abby Armada commented,
Hi there,
We have a Custom Field (Plan Type) that has 4 options, and I want to combine two of them ("Null" and "No Account"). How would I go about doing that? Thanks!
Abby
View comment · Posted Oct 19, 2021 · Abby Armada
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