Abby Armada

Total activity

8
Last activity

May 16, 2023 14:28
Member since

October 21, 2021 11:54
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Activity overview

Latest activity by Abby Armada

Abby Armada commented, February 01, 2023 15:33
Hi there, I love this feature, but would love an expanded attribute list. In "Support - Updates history", I'd love to see "Updater name" since many of our tickets are re-assigned and we count ticke...
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- Abby Armada
- Created February 01, 2023 15:33
- 4 votes
Abby Armada commented, October 29, 2021 18:09
Hi Daniel! Does this take into account average wait time between replies?
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- Abby Armada
- Created October 29, 2021 18:09
- 0 votes
Abby Armada created a post, October 21, 2021 19:58
Average response time total for certain tickets
1. Community
2. Zendesk Suite Q&A
We want to track total average response time (not just avg first reply time) for a subset of tickets (Plan type = custom field) How would we build this in Explore?
- Abby Armada
- Created October 21, 2021 19:58
- 4 followers
- 4 comments
- 1 vote
Abby Armada commented, October 19, 2021 14:56
Hi there, We have a Custom Field (Plan Type) that has 4 options, and I want to combine two of them ("Null" and "No Account"). How would I go about doing that? Thanks! Abby
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- Abby Armada
- Created October 19, 2021 14:56
- 0 votes

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