Recent searches
No recent searches

Andrew Barnard
Joined Sep 29, 2023
·
Last activity Feb 09, 2025
Following
1
Followers
0
Total activity
50
Votes
21
Subscriptions
25
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Andrew Barnard
Andrew Barnard created a post,
It would be useful to be able to have configuration that enables us to activate this feature by brand, rather than across the board for our entire site. We have different workflows and some brands do not have a specific knowledge base.
Posted May 01, 2024 · Andrew Barnard
3
Followers
4
Votes
3
Comments
Andrew Barnard commented,
Hi
Will this be configurable by brand? Also, how can we disable this if the suggestions are slowing down our agents (i.e. it would be good to have certain brands or users as part of the EAP, but not our complete site).
View comment · Posted Apr 30, 2024 · Andrew Barnard
0
Followers
1
Vote
0
Comments
Andrew Barnard commented,
We have also noticed this - and it doesn't seem to be possible to inhibit :-(
View comment · Posted Apr 10, 2024 · Andrew Barnard
0
Followers
0
Votes
0
Comments
Andrew Barnard commented,
This is essential from our perspective.
View comment · Posted Apr 01, 2024 · Andrew Barnard
0
Followers
1
Vote
0
Comments