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Andrew Barnard

Joined Sep 29, 2023

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Last activity Feb 09, 2025

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ACTIVITY OVERVIEW

Latest activity by Andrew Barnard

Andrew Barnard created a post,

PostZendesk Support EAP - Suggested Replies

It would be useful to be able to have configuration that enables us to activate this feature by brand, rather than across the board for our entire site.   We have different workflows and some brands do not have a specific knowledge base.

Posted May 01, 2024 · Andrew Barnard

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Andrew Barnard commented,

CommentTicket automation and collaboration

Hi

Will this be configurable by brand?  Also, how can we disable this if the suggestions are slowing down our agents (i.e. it would be good to have certain brands or users as part of the EAP,  but not our complete site).

View comment · Posted Apr 30, 2024 · Andrew Barnard

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Andrew Barnard commented,

Community commentZendesk AI EAP - Generative AI

We have also noticed this - and it doesn't seem to be possible to inhibit :-( 

View comment · Posted Apr 10, 2024 · Andrew Barnard

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Andrew Barnard commented,

Community commentZendesk AI EAP - Generative AI

This is essential from our perspective. 

View comment · Posted Apr 01, 2024 · Andrew Barnard

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