Chris
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Last activity
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Recent activity by Chris-
Thanks... When I type it in, though, "Total time spent" isn't an option in the drop-down. Only "Total followers". I must have done something wrong setting up the query in the "Support: Ticket Updat...
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I set up the formula in Support: Ticket Updates data set with no problem. However, when I come back to Support: Tickets and enter the formula VALUE(Total time spent (sec))/60, I get an error. See i...
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Helpful... Thank you! What about Automated Direct Replies? That would be extremely helpful, as well. Zendesk mentions them in the same article, but not how to build them.
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Me, too. Please let me update.
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I agree with my fellow Zendesk users. Without being able to see total votes per article to determine statistical significance, or to calculate a "Helpful Rate" (up-votes/total votes), it's going to...