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Peg Hines

Joined Aug 10, 2022

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Last activity Oct 11, 2024

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Latest activity by Peg Hines

Peg Hines commented,

CommentManaging your email

How can we block characters (Asian)? We blocked the domain, but they are still getting through

View comment · Posted Oct 11, 2024 · Peg Hines

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Peg Hines commented,

CommentTicket basics

Thanks for the reply, Lisa, but now instead of one step to go public, it is five. That isn't innovative and is more time-consuming. How often does Zendesk actually listen to the users and make changes?  The Agent Workspace is definitely not created to make things quicker for the users... it really slowed us down.



 

 

View comment · Posted Aug 11, 2022 · Peg Hines

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Peg Hines created a post,

Post Feedback - Ticketing system (Support)
  • We can't have the most recent comments at the top like it was before. We shouldn't even have to scroll down to see the latest comment. Very inefficient.
  • If I open several tickets, the tabs are now showing the requester instead of the subject. Hard to know which is which as I don't know everyone's name and what the issue was based on the requester's name.
  • Inability to draft a reply internally and then switch to public. Now it's more time to copy & paste, then have to go back and delete the internal. Very inefficient.
  • Location of the reply box. Why not keep it at the top? 

 

Posted Aug 10, 2022 · Peg Hines

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Peg Hines commented,

CommentTicket basics

What happened to the ability to write up replies in "internal" and then switch to public and still have what you wrote show up? 

Is there any way to revert back to the old way as the "new" way is a really bad user experience...needless scrolling to see the latest message?  

View comment · Posted Aug 10, 2022 · Peg Hines

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