Peg Hines

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

Thanks for the reply, Lisa, but now instead of one step to go public, it is five. That isn't innovative and is more time-consuming. How often does Zendesk actually listen to the users and make chan...

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• Peg Hines
• Created August 11, 2022 16:28
• 1 vote

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

What happened to the ability to write up replies in "internal" and then switch to public and still have what you wrote show up?  Is there any way to revert back to the old way as the "new" way is a...

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• Peg Hines
• Created August 10, 2022 14:17
• 0 votes