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Chen Shemer
Joined Feb 02, 2022
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Last activity May 02, 2022
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Latest activity by Chen Shemer
Chen Shemer created a post,
Feature Request Summary:
Allow sync of Zendesk text fields to Salesforce text fields with more than 255 characters.
Description/Use Cases:
In ZenDesk-Salesforce Integration, you can map a zendesk ticket field only to a simple Salesforce text field which is limited to 255 characters.
When we have a ticket with text longer than 255 characters, the integration fails and the ticket is not updated in Salesforce (the entire ticket, not only the specific text field with over than 255 characters).
We're also unable to limit the number of characters in Zendesk fields.
This functionality was available in the past, but stopped working for us on January-24-2022.
Business impact of limitation or missing feature:
This is critical for our business as we need our Salesforce environment to have accurate and complete tickets data from Zendesk.
Posted Feb 15, 2022 · Chen Shemer
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Chen Shemer commented,
Hi,
We used the Zendesk integration to sync ticket multiline fields to salesforce case text area fields. After Jan-24-2022 this sync stopped working.
We created a new field instead of the multiline field, but it can be mapped only to a simple Salesforce text field that has a limit of 255 characters. When the Zendesk field has more than 255 characters, the integration fails.
Do you have a solution for that?
View comment · Posted Feb 02, 2022 · Chen Shemer
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