Joanna Walkowiak
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Recent activity by Joanna Walkowiak-
Hi! We want to turn on Ticket Sharing but we are facing some difficulties with FRT. When we create a ticket and share it through ticket sharing channel, FRT is not measured as the agent on the seco...
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Hi Cheeny, Yes, sure I know that Insight is not used any more. Thank you. But the question is if it is possible to do in Explore? if yes, how?
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Hi Cheeny, Thanks! However, I saw this article https://support.zendesk.com/hc/en-us/articles/205367047-Insights-Reports-Duration-between-two-or-more-ticket-events-in-minutes Do you think it could ...
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Hi! 1) Regarding SLA, how we can set First Reply SLA for tickets shared if we set Ticket Sharing permissions as Make private comments only? First Reply Time is time between the first customer comme...
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Thank you Kuldeep! Could you please confirm that only custom fields that exist in both account will be syncronized? No other custom fields will be syncronized? Thanks!
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Hi, We would like to share tickets with another Zendesk account. The question is how we could assign the tickets to the corresponding queue if we do not want to use tags synchronization? I thought ...