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Dean Cuthbert

Joined Aug 22, 2024

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Last activity Aug 22, 2024

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Latest activity by Dean Cuthbert

Dean Cuthbert commented,

CommentZendesk messaging

I'm also having issues with this…

I want to send an automatic message to a customer who has not yet been served but has been waiting 10 mins or more, so basically when the ticket goes inactive. 

However, I've set similar parameters as Jahn and the message just sends right away instead of waiting. 

View comment · Posted Aug 22, 2024 · Dean Cuthbert

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Dean Cuthbert commented,

CommentZendesk messaging

Is it possible to use these triggers to send a message to the customer who is waiting for an agent to reply and the chat goes inactive? 

So for example, when we are busy and it takes longer than 10 minutes for an agent to reply, can we get a message to the customer to say we are busy?

View comment · Posted Aug 22, 2024 · Dean Cuthbert

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