Jean-Baptiste Bernard

Hello,

As request on support.zendesk.com/hc/requests/6742537 I've my Zendesk to my Jira using Zendesk Support (https://www.zendesk.com/apps/support/jira/).

The goal for our agent on Zenddesk is to create a Jira issue on a « Jira Service Management » projet but unfortunately I can’t neither display the « Request Type » field on the form on Zendesk, nor applying a value with field mapping. This system field is mandatory for us to ensure the issue is well qualified.

Ludwig Parma told me that Jira Service Management Project isn't supported in the current Jira Integration. Could you please consider implementing this feature in future updates.

Thank you