Feature Request Summary:

[Please add date- and time-stamps to the Event log.]

Description/Use Cases:

Given that triggers (and other events) occur at various points from ticket initiation to ongoing inputs, and because numerous inputs/events can occur before support staff even begin to reply, it's necessary to know when triggers occurred to correlate what event/trigger happened based on which input. Emails are time-/date-stamped, but exactly when in that sequence the event/triggers fired is a black box.

Business impact of limitation or missing feature:

Understanding when triggers fire based on what inputs would greatly help us refine our related rules to improve routing efficacies. We can't accurately assess cause and effect when the triggers have no timestamp.

Other necessary information or resources:

none