Chaimiao Wu
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Total activity53
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Last activity
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Member since
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Following0 users
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Votes13
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Activity overview
Latest activity by Chaimiao Wu-
Chaimiao Wu created a post,
Stopping SLA countdown on holidays
Hi, we need Zendesk to support stopping SLA countdown on holidays. Some tickets will be breached when there is no one to on duty on holidays, and this affects our performance metric. Is it on your ...
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Chaimiao Wu created a post,
We want to route tickets to different ticket groups by their difficulty
When can this become a condition when creating a trigger? We really need this function
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Chaimiao Wu created a post,
Stupid Answer Bot brought our customer terrible experience
We recently get a bad rating post on poor Answer Bot quality. Customer blame us for wrong translation and irrelevant searching result. You definitely need to improve your Answer Bot. Here is Custom...
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Chaimiao Wu commented,
+1 Hi Team, Could you please view this post and give all of us your reply?
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Chaimiao Wu commented,
Finally, calls do not get routed to all agents at the exact same time but will follow the routing rules outlined above. This is the case for all routing options including the IVR. Routing options c...
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Chaimiao Wu commented,
Hi Team, Do you have plan to improve your product? We really need to make all agents informed when an inbound call comes. Else, our customers have to wait for a long time in the queue.
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Chaimiao Wu commented,
Is this on the roadmap? This is a must-have for our team. How can we monitor the trend of our team availability without reporting? >>+1, we need this in Explore
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Chaimiao Wu commented,
+1 This is important to us. Please fix ASAP.
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Chaimiao Wu commented,
Hi, Agents can pick up new coming messaging tickets here, but it's too easy to ignore since it has no change in color and size. Do you have plan to make it more striking? Ringing alert, browser...
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Chaimiao Wu commented,
Hi, I would like to request a new feature on this. When I want to export CSV, will it be possible to directly download on this page or allow me CC other email address? The current process is troub...