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Sebastian Thiele

Joined Oct 16, 2021

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Last activity Dec 17, 2021

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ACTIVITY OVERVIEW

Latest activity by Sebastian Thiele

Sebastian Thiele commented,

CommentTicketanpassung

Hallo, Wie kann man denn Zeilenumbrüche Codieren das übliche ` %0A` funktioniert nicht.

View comment · Posted Nov 19, 2021 · Sebastian Thiele

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Sebastian Thiele commented,

Community comment Feedback - Ticketing system (Support)

+1

This is from 2016 and still not available? Isn't it a Anchor in the View?

View comment · Posted Nov 19, 2021 · Sebastian Thiele

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Sebastian Thiele created a post,

Post Q&A - Tickets and email

After Changing to Agent Workspace we notice at least two spaces between the Agents text (in the Example `Mit freundlichem Gruß` and the Agents Signature (`Sebastian Thiele…`).

After the Agent text there is no new line.

 

Here a screenshot of our signature markup:

 

How can we remove the new lines?

Posted Sep 23, 2021 · Sebastian Thiele

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Sebastian Thiele commented,

Community comment Feedback - Ticketing system (Support)

I've got a lot of bad feedback after changing to Agent Workspace. The Tabs are no longer use full for my Agents. Before the Tab displayed the ticket title, now the Name of the Requester. It is very useful when a requester opens more than one ticket and one agent is woking on it. Or if the agent needs information from older tickets by the requester.

So please return the ticket Title

View comment · Posted Sep 22, 2021 · Sebastian Thiele

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Sebastian Thiele commented,

Community comment Feedback - Ticketing system (Support)

I've tried it right now, and NO, the feature from 2016 is still not developed. 

View comment · Posted Sep 13, 2021 · Sebastian Thiele

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Sebastian Thiele commented,

Community comment Feedback - Ticketing system (Support)

We switched form the classic view to agent workspace and my agents are absolut unhappy with the changed order. As more unhappy they get when I said there is no configuration for this.

So Please prioritise this (small) feature.

View comment · Posted Sep 13, 2021 · Sebastian Thiele

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