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Robert Nicastro
Joined Dec 28, 2022
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Last activity Dec 28, 2022
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Latest activity by Robert Nicastro
Robert Nicastro commented,
CommentBusiness rules
I had a question regarding automations. I am trying to set something up where the agents CC'd on a ticket with get notified when the ticket has been open for 24 hours. However, the only option I am seeing is to email requestor and CC. Is there a work around where only the CC will be emailed and notified of the 24 hr breach?
View comment · Posted Dec 28, 2022 · Robert Nicastro
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