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Graham Bell

Joined Oct 22, 2021

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Last activity Jun 27, 2023

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ACTIVITY OVERVIEW

Latest activity by Graham Bell

Graham Bell commented,

CommentAccounts and billing

I'd love to add this to my support desk, but as others have said the pricing option is prohibitive. a third of agents would only benefit from it directly - I'd so much prefer a one-off flat fee per annum for the feature rather than on a per-agent basis.
Please reconsider this! 

View comment · Posted Jun 27, 2023 · Graham Bell

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Graham Bell commented,

CommentUsing legacy AI agent functionality

is there a field for the keywords that the customer used? 
I'd like to find the keywords that resulted in abandonment or transfers as the flows did not help

View comment · Posted Jun 01, 2023 · Graham Bell

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