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Paul Simpson's Avatar

Paul Simpson

Joined Oct 22, 2021

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Last activity Apr 27, 2023

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Latest activity by Paul Simpson

Paul Simpson commented,

CommentSetting up Zendesk Chat

Is there a solution for those who have migrated the chat to Zendesk Support (Departments = Groups)?

The custom roles you are creating are not available through Zendesk Roles and access page. There are just 2 options admin and agent.


I have assigned custom roles to agents several times now. However, the next day they are again assigned per Zendesk Admin rules.

View comment · Posted Mar 14, 2022 · Paul Simpson

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