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Paul Simpson
Joined Oct 22, 2021
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Last activity Apr 27, 2023
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Latest activity by Paul Simpson
Paul Simpson commented,
Is there a solution for those who have migrated the chat to Zendesk Support (Departments = Groups)?
The custom roles you are creating are not available through Zendesk Roles and access page. There are just 2 options admin and agent.
I have assigned custom roles to agents several times now. However, the next day they are again assigned per Zendesk Admin rules.
View comment · Posted Mar 14, 2022 · Paul Simpson
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