Fintonic
-
Total activity16
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions8
Activity overview
Latest activity by Fintonic-
Fintonic commented,
Ok, gracias Taylor!
-
Fintonic commented,
Hay que tener en cuenta que, si no sale a agente, el usuario final permanece anónimo, no vamos a pedirle que introduzca su e-mail y su nombre, y no se genera ticket, pero esto no debería impedir co...
-
Fintonic commented,
Dentro del web widget de mensajería, nuestros clientes acceden al flujo que hemos construido con el generador de flujos. Podemos ver los tickets "mixtos" en los que han intervenido tanto el chatbo...
-
Fintonic created a post,
Unable to write in a chat ticket (Workspace Agent mode)
The agents can´t write in a whatsapp ticket. They are in workspace agent mode.
-
Fintonic commented,
I can´t write in a WhatsApp chat, we are in Workspace Agent mode. The screenshot has been edited by the Zendesk Community Team to remove personally-identifying information, in accordance with our ...
-
Fintonic commented,
We are using agent workspace.
-
Fintonic commented,
Thank you Jason! but in our case, the chat is ended even tough the receiver agent is online.
-
Fintonic commented,
We can´t transfer a chat from an agent to another. We have to close the chat and asing it to the other agent.