Alan
-
Total activity21
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes8
-
Subscriptions7
Comments
Recent activity by Alan-
Hey Tyler Comfort,As per another suggestion here, changing ticket.comments to ticket.public_comments may work for you here. The second line would look like this: {% for comment in ticket.public_co...
-
Ash (or anyone else who is knowledgeable) - I could use some assistance with this. I set up my webhook and trigger according to all the comments. The trigger is firing as it should, but every tic...
-
Hello!Are there any plans to improve the functionality of the auto responder? We would like to be able to send responses based on keywords in the user's initial message.Thank you!
-
+1 to all the sentiment shared here. I shouldn't have to be worried that an agent with the task of translating an article has the ability to change every aspect and even delete my help center.
-
Hey Alina,Thanks for the follow-up. I'd be happy to share more details.The request would be to easily allow a staff member access to all tickets on their brand, regardless of the groups they are in...