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Lior Samuel
Joined Oct 22, 2021
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Last activity Oct 22, 2021
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Latest activity by Lior Samuel
Lior Samuel commented,
After upgrading to v2.15.2 the issue is resolved.
Thanks!!
View comment · Posted Oct 21, 2021 · Lior Samuel
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Lior Samuel commented,
Hello Jeff,
I installed the new App version 2.15.1 and after I enter my user name and password I can't see the tickets I get an error message - "An error has occurred."
Now the app does not work at all ....
Regards,
View comment · Posted Oct 08, 2021 · Lior Samuel
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Lior Samuel commented,
Hello Jeff,
Thanks for the reply.
The problem got worse after I upgrade to IOS 15.0.1 , Now its logging me out Every two hours!
View comment · Posted Oct 04, 2021 · Lior Samuel
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Lior Samuel commented,
Hello Jeff,
Did the new update is released? I do not see it in the App Store...
View comment · Posted Oct 01, 2021 · Lior Samuel
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Lior Samuel commented,
View comment · Posted Sep 23, 2021 · Lior Samuel
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Lior Samuel commented,
Hello Russell Chee,
It seems that the problem is not only with me and there are other users with the same Issue.
Please your urgent help! I missed the notification for a critical incident due this issue.
Thanks
View comment · Posted Sep 23, 2021 · Lior Samuel
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Lior Samuel commented,
Hello Will,
View comment · Posted Sep 23, 2021 · Lior Samuel
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Lior Samuel commented,
Hi Will,
I did another test with my iPad, operating system iPad OS 15 and Zendesk app version is 2.12.1 - and here too I am required to sign in after an unspecified time ...
As I mentioned we uses Azure Active Directory single sign-on (SSO) integration with Zendesk (use MFA)
Do you know of anything that could be related to AZURE?
Thanks!
View comment · Posted Sep 22, 2021 · Lior Samuel
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Lior Samuel created a post,
Hi,
Since the last Zendesk app mobile update to 2.15.0 and IOS 15 - the Zendesk app keeps logging me out .
I'm using SSO with my Azure, iPhone with IOS 15 and Zendesk app version 2.15.0.
The app don't disconnect me straight ... It takes indefinite time....After I log out I am required to re-enter the domain name , user name and password .
any idea ?is there other users who are experiencing the same problem as me?
Thanks!
Posted Sep 21, 2021 · Lior Samuel
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