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Julia Zuber

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Latest activity by Julia Zuber
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    Julia Zuber created a post,

    Open text fields as ticket fields/categories

    Answered
    1. Community
    2. Zendesk Suite Q&A

    Hey guys So I want to solve the following issue: Our agents categorize all tickets. For some tickets we would need further insights which is why we add text fields, after the agent has selected a ...

    • Julia Zuber
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