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Artem Fursenko
Joined Oct 27, 2021
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Last activity Dec 19, 2023
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Latest activity by Artem Fursenko
Artem Fursenko created a post,
Hi all,
It would be great to have a possibility to export integration logs via API or set up advanced filters and alerts on Integration Logs directly in Zendesk.
Currently, the only way to learn about integration error is to manually check https://$domain$.zendesk.com/admin/apps-integrations/integrations/logs page, which is inconvenient operation routine.
It would be better to have some alerts configured (with email notification to selected admins) for error events. Alternatively, it could be just API endpoint to access integration logs, so it can be integrated with monitoring tools (e.g. PagerDuty, OpsGenie).
Use Case / Business Priority
Missing integration errors will result in integrated data inconsistency. In case of customer's data inconsistency (e.g. integration with Salesforce), it ultimately leads to bad experience for the end-customers served through Zendesk products, as agents get wrong data about customer in Customer's profile.
Posted Oct 25, 2023 · Artem Fursenko
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Artem Fursenko created a post,
Hello!
I was wondering if there is good best practice or workaround known in the community to integrate Zendesk and Salesforce (Accounts and Contacts) in a most sustainable way.
Currently, user who is setting up integration must be admin in both Salesforce and Zendesk. That must be a real person with quite significant permissions in the Organization - and there must be a continuity plan in IT to re-set the integration once this person leaves (or that's going be silent integration outage...).
Alternatively, it can be set up with an integration system user created by IT, who is then assigned as admin in Zendesk and Salesforce. However, the obvious issue is that this system user will be taking extra license seat of your team.
So far, Zendesk Support confirmed no way to do it nicely in the product, so leaving this feedback to add such feature into the product in the future!
Thanks,
Artem
Posted Sep 25, 2023 · Artem Fursenko
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Artem Fursenko commented,
Is there a possibility to have other Git repo integration e.g. Bitbucket, GitLab - not GitHub?
View comment · Posted Oct 27, 2021 · Artem Fursenko
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