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Felipe Soares

Joined Nov 16, 2021

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Last activity Apr 21, 2022

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ACTIVITY OVERVIEW

Latest activity by Felipe Soares

Felipe Soares created a post,

Post Feedback - Ticketing system (Support)

We have a small support team, but we would like to offer our customers a customized response, but currently it is not apparent that I can notify the agent of why the call reached them if they are supporting multiple departments or brands. Could it be implemented either a visual or audible queue before the call is answered so the agent can have the appropriate response to the caller?

Posted Apr 21, 2022 · Felipe Soares

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Felipe Soares commented,

CommentUsing themes and customizing your Help Center

Is is possible to upload a whole folder at once? As an alternative, is it possible to upload using an FTP client?

View comment · Posted Mar 08, 2022 · Felipe Soares

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Felipe Soares created a post,

Post Developer - Zendesk APIs

I am trying to integrate the Guide articles into my Shopify store help center. Since I cannot directly frame the content, has anyone done this successfully? 

Posted Dec 20, 2021 · Felipe Soares

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Felipe Soares commented,

CommentMeasuring success

Thanks! That did work, adding the action to change to "Offered to requester" did clear the issue.

View comment · Edited Nov 19, 2021 · Felipe Soares

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Felipe Soares commented,

CommentMeasuring success

I posted this question to support but had no luck so far. The {{satisfaction.positive_rating_url}} and {{satisfaction.negative_rating_url}} tags work fine for the email follow up automation, but when I use it on a trigger for ticket comments ( in the agent's signature) the links require the customer to login in order to complete the rating. 

Why does the same ticket URL generated by the email allows anonymous rating but the triggered one requires login?

View comment · Posted Nov 16, 2021 · Felipe Soares

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