Felipe Soares
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Total activity9
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Last activity
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Activity overview
Latest activity by Felipe Soares-
Felipe Soares created a post,
Notify agent on incoming call source IVR or brand phone number
We have a small support team, but we would like to offer our customers a customized response, but currently it is not apparent that I can notify the agent of why the call reached them if they are s...
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Felipe Soares commented,
Is is possible to upload a whole folder at once? As an alternative, is it possible to upload using an FTP client?
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Felipe Soares created a post,
Load ZD Guide Articles in Shopify via API
I am trying to integrate the Guide articles into my Shopify store help center. Since I cannot directly frame the content, has anyone done this successfully?
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Felipe Soares commented,
Thanks! That did work, adding the action to change to "Offered to requester" did clear the issue.
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Felipe Soares commented,
I posted this question to support but had no luck so far. The {{satisfaction.positive_rating_url}} and {{satisfaction.negative_rating_url}} tags work fine for the email follow up automation, but wh...