James Clark

1. Community
2. Feedback - Chat and Messaging (Chat)
3. possibility to start a new chat conversation in our bot

+1 for this please. Seems odd that I have to click a "new converstion" button to speak with Zendesk, but that I can't implement the same workflow for our clients using Zendesk.  Any update on this?

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• James Clark
• Created September 25, 2023 16:02
• 2 votes

1. Community
2. Feedback - Admin Center
3. Allow scheduling for more roles

Completely agree. We have regional managers whose responsibility it is to set schedules and holidays, but they can't do this as they've had to be downgraded from full admin due to restrictions on p...

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• James Clark
• Created September 21, 2023 14:58
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Private Groups (Support) - Access to Suspended Tickets view

Hello, Is there any update on this?  This is also a blocker for us in moving parts of our business into Zendesk as we can't lock down private groups without affecting access to suspended tickets to...

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• James Clark
• Created August 01, 2023 15:32
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Unsubscribe from Surveys Button/link

Hi Andrew, I'd be interested to know how you create the link at the bottom of the ticket? I want to implement something similar. Once there is a tag associated with a ticket is it not possible to r...

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• James Clark
• Created June 21, 2023 08:02
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Restrict Sending Surveys every 30 days from Last Survey Sent

Hi Charenjeet, Did you manage the resolve your issue, as I've experiencing the same problem in testing. It seems the survey is not sent until the satisfaction date changes from future to past over ...

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• James Clark
• Created June 19, 2023 10:22
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Side conversations marked as done child ticket set as solved

Hello What does the "Mark as done" button actually do? I can't see that it makes any difference - or any I missing something? It doesn't ad any tags, it isn't a condition in the trigger as far as I...

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• James Clark
• Created May 05, 2023 07:39
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Increase flow builder limit from 1000 step to 2000 step

Thanks for the update on this Tim. That is great news if that is the case. 

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• James Clark
• Created April 21, 2023 07:56
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Chat - Broadcast routing limited to Agents by Group.

Following up on this. Is there anyway this can be done?

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• James Clark
• Created January 17, 2023 13:22
• 0 votes