
James Clark
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Total activity40
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Last activity
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Activity overview
Latest activity by James Clark-
James Clark commented,
+1 for this please. Seems odd that I have to click a "new converstion" button to speak with Zendesk, but that I can't implement the same workflow for our clients using Zendesk. Any update on this?
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James Clark commented,
Completely agree. We have regional managers whose responsibility it is to set schedules and holidays, but they can't do this as they've had to be downgraded from full admin due to restrictions on p...
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James Clark commented,
Hello, Is there any update on this? This is also a blocker for us in moving parts of our business into Zendesk as we can't lock down private groups without affecting access to suspended tickets to...
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James Clark commented,
Hi Andrew, I'd be interested to know how you create the link at the bottom of the ticket? I want to implement something similar. Once there is a tag associated with a ticket is it not possible to r...
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James Clark commented,
Hi Charenjeet, Did you manage the resolve your issue, as I've experiencing the same problem in testing. It seems the survey is not sent until the satisfaction date changes from future to past over ...
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James Clark commented,
Hello What does the "Mark as done" button actually do? I can't see that it makes any difference - or any I missing something? It doesn't ad any tags, it isn't a condition in the trigger as far as I...
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James Clark created a post,
Proactive Messaging not working to iframe urls
AnsweredHello, I've been trying to implement proactive messaging and the messages have not been sent as expected. Using the rule "visitors url includes QC" I was expecting a message to be sent when the cli...
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James Clark created a post,
Outbound Messaging via Whatsapp
AnsweredWe've just integrated Whatsapp into Zendesk for the first time. Our Clients/Agents were already heavily using Whatsapp to communicated and we wanted visibility of this workload in Zendesk. Inbound ...
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James Clark commented,
Thanks for the update on this Tim. That is great news if that is the case.
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James Clark commented,
Following up on this. Is there anyway this can be done?