James Clark
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Last activity
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Activity overview
Latest activity by James Clark-
James Clark commented,
Following up on this. Is there anyway this can be done?
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James Clark commented,
I'm also consistently getting this error when testing our bot. I can't specifically reproduce the issue so it is hard to problem solve, although it occurs on most interactions I have with the bot. ...
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James Clark commented,
Hello - Is there any update on this? Prior to ability to customise the translation it is possible to remove this warning? I agree it is not very customer friendly.
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James Clark commented,
I agree - 1000 steps is not very high and you can quickly get through this when designing workflows.
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James Clark commented,
Agreed - This would be very useful - is this in the product roadmap?
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James Clark created a post,
Chat - Broadcast routing limited to Agents by Group.
When using Broadcast routing all agents are alerted at the same time of a chat. This can be manually picked up by any free agents. In order that the chat notification is limited to agents within a ...
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James Clark commented,
Hello - I wanted to confirm, I have some triggers using the "Notify Target" action (not the email user/email group actions), but do include the placeholder {{ticket.comments_formatted}}. Should the...
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James Clark commented,
Hello - Is there any update on the timeline for this SLA update? Being able to report accurately on agent created tickets is really important for us, as currently the data we can pull is not giving...
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James Clark commented,
Hi Dave Perfect - Exactly what I needed. Thanks
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James Clark commented,
Hello - I have over 40+ custom fields available as part of our ticket type selection, which can be broken down into 6 categories. For example Campaign::Creating a Campaign Campaign::Adding Collabor...