Dean Toland

This solution about following each section is not a solution, it's a poor bandaid at best. As someone who authors the majority of our company's support articles across dozens of categories and sections, I shouldn't have to go through and individually follow all of them in order to know when someone is reaching out for help in the comments.

Additionally, the comments don't seem to have any way to notify the people leaving comments if someone replies since there is no actual reply feature, just adding a new comment. So when someone reaches out for help, they won't know they're getting replies unless they constantly check back.

This feature desperately needs some attention. The help articles are meant to help and right now the people who are meant to answer the comments aren't getting told they're even there.